2w99 Terms & Conditions
These terms set out the agreement between you and 2w99 when you open an account, deposit ringgit and play. They cover the 2w99 website, the 2w99 app, and every game, market and promotion we publish for players in Malaysia.
Your agreement with 2w99
By creating a 2w99 account you accept these terms, together with the promotion rules shown on each offer page. The agreement is between you and 2w99, and it covers play on the 2w99 website, the 2w99 app and every game and market we publish for Malaysia.
You must be at least 18 years old, act for yourself rather than for another person, and keep the account in your own name. If any part of these terms does not fit what you need, do not register or continue playing. Every balance, stake and payout on 2w99 is held and settled in ringgit (RM), and all times quoted here follow Malaysia time (UTC+08).
One account, correct details
Each player may hold one 2w99 account. Duplicate accounts, accounts opened for a friend or relative, and accounts using details that cannot be verified will be closed, and any bonus attached to them is removed. Register with the name, date of birth and identity number printed on your National ID Card, passport or driving licence, plus a phone number and a bank or eWallet account you actually control.
Keep your 2w99 details current
Tell 2w99 live chat as soon as your phone number, bank account or address changes. A stale number is the most common reason a login code never arrives, and an old bank account cannot receive a payout. Updating details you own is free and takes a few minutes once live chat has confirmed it is you.
Shared devices and logins
You are responsible for keeping your 2w99 password to yourself. If you play on a shared phone or laptop, log out after every session. 2w99 staff will never ask for your password in a chat, and anyone who does is not from 2w99.
Deposits, bonuses and wagering
Deposits start at RM20 and usually clear in about one minute through Touch ’n Go eWallet, DuitNow, FPX Online Banking or bank transfer. Your first deposit on 2w99 earns a 120% bonus up to RM350, with wagering of 23 times the bonus amount before any of it can be withdrawn. Reloads carry 29%, daily cashback is 1.3%, and a referral earns RM10 once the friend you introduce makes a qualifying deposit.
| Term | Detail |
|---|---|
| First deposit bonus | 120% up to RM350 |
| Wagering requirement | 23× the bonus amount |
| Reload bonus | 29% |
| Daily cashback | 1.3% |
| Referral reward | RM10 per qualifying friend |
| Minimum deposit | RM20 |
| Time to clear wagering | 7 days from credit |
Bonus funds are there to play with, not to cash out straight away. Wagering has to be finished within 7 days of the bonus being credited, and games contribute at different rates: most slots count in full, while live tables and some card games count at a lower rate or not at all. Each 2w99 promotion page states the exact contribution. Requesting a withdrawal before wagering is complete cancels the remaining bonus and any winnings it produced.
Withdrawals and verification
Withdrawals start at RM30 and normally reach your bank or eWallet in about 15 minutes. The daily ceiling is RM13,000 on a standard 2w99 account, and higher VIP tiers raise it. Before your first withdrawal we check your identity: send a National ID Card, passport or driving licence, and the review takes around 6 hours. A first payout usually lands within an hour after that approval.
- Open the cashier on 2w99 and choose Withdrawal.
- Confirm the bank or eWallet account is registered in your own name.
- Upload your ID if this is your first payout from 2w99.
- Wait for the review, then for the transfer to reach your account.
We may also ask for a deposit receipt or a short video if a payment does not match your registered name. This protects your balance as much as ours. A withdrawal under review is held, never cancelled, and you can see its status in the cashier the whole time.
Games, RTP and outcomes
2w99 carries around 2,700 games from JILI, CQ9, FA Chai, Evolution, Pragmatic Play, PG Soft and Playtech. Each game page shows its return-to-player figure, its minimum and maximum stake, and the provider behind it, so you can compare before you commit any money. Results come from the provider’s random number generator; 2w99 does not adjust them.
If a round is interrupted by a dropped connection, the provider’s server record decides the outcome, not your screen. A round voided by a technical fault is returned to your 2w99 balance rather than settled, and a stake placed on a market that has already closed is void.
When 2w99 restricts an account
2w99 may suspend an account, void bets or withhold a bonus where we find collusion between players, software used to predict or automate play, chargebacks or reversed deposits, bonus abuse spread across several accounts, or a payment method that does not belong to the account holder.
Where the picture is unclear we ask for documents before acting, and you get a written explanation through your account. You may close your own 2w99 account at any time through live chat; any balance not tied to unfinished wagering is paid to you after the usual verification, and the account stops accepting deposits immediately.
The 2w99 app
The 2w99 app is free, version 2.8.4, a 32 MB download that runs on Android 9.0 and above. Install it only from the 2w99 download page. Copies offered in chat groups or third-party stores may have been altered and are not covered by these terms. The app uses the same account, balance and rules as the browser version, so a session on one does not affect the other.
Changes to these terms
2w99 may update these terms when payment rules, game suppliers or Malaysian regulations change. Material changes are announced on the site and inside the account area before they take effect, and the version published when you play is the one that applies. If you keep using your 2w99 account after a change, you accept the new terms. If you do not, stop playing and withdraw your balance.
Complaints and support
Live chat on 2w99 runs 24 hours a day, every day, and is the quickest way to raise a question about a bet, a deposit or a verification review. Have your account number and the approximate time of the transaction ready. Written answers to the most common questions sit in the help centre. Where a dispute cannot be settled in chat, it is reviewed internally and the outcome is sent to you in writing through your account.
Common questions
Can I hold more than one 2w99 account?
No. One account per person, and the name on it must match your ID. A second 2w99 account is closed and any bonus on it is removed.
Which games count towards the 23× wagering?
Most slots count in full. Live dealer tables and some card games count at a lower rate or not at all, and each 2w99 promotion page lists the exact contribution for every game.
Why is my 2w99 withdrawal held for review?
A first payout, or a payment that does not match your registered name, triggers a check. Reviews take around 6 hours, and the balance is held rather than lost.
Is the 2w99 app the same account as the website?
Yes. One 2w99 account works on both, with the same balance, the same bonuses and the same rules.
What happens if I want to close my account?
Ask live chat. Any balance not tied to unfinished wagering is paid out after the usual verification, and the account takes no further deposits once closure is confirmed.
Read enough to get started? You can open a 2w99 account, or go back to the 2w99 home page to look at the games first. Deposit and time limits can be set in your account at any point.