2w99 Privacy Policy: what we store, and why

What this policy covers

2w99 handles personal data for one reason: to run a ringgit betting account for you safely and lawfully. This policy applies to the 2w99 website, the 2w99 app for Android, and every conversation you have with our live chat team. It does not cover sites we link to, including payment apps such as Touch ’n Go eWallet, which publish their own privacy rules. If you hold more than one 2w99 account, the same terms apply to each one.

Data we collect when you register

Registering at 2w99 asks only for what is needed to open a wallet in RM: your full name as printed on your ID, date of birth, mobile number and address. We confirm the number by SMS before the account becomes active, so a mistyped entry is caught early.

You can browse the 2w99 game lobby before signing up, but no account record exists until you register. We do not buy player lists from third parties, and we do not collect a field we cannot explain a use for.

How we use your data

Your data is what makes the account work. 2w99 uses it to sign you in, hold your balance in RM, settle bets and pay withdrawals to the method you picked. It also drives the 1.3% daily cashback on your tier and any bonus you claim, because both are calculated from your turnover. Separately, we watch for unusual patterns, such as three logins from different cities within an hour, and we use the same records to answer you when you open 24/7 Live Chat.

Marketing and service messages

2w99 sends service messages, such as login codes and withdrawal confirmations, that cannot be switched off, because they protect your money. Promotional messages about bonuses and VIP tiers are optional. You can turn them off in your account settings or by asking live chat, and the change takes effect on the next campaign rather than retroactively.

Payments, KYC and verification

Moving money needs more paperwork than playing. When you deposit through Touch ’n Go eWallet, DuitNow, FPX Online Banking or bank transfer, the provider sends 2w99 a transaction reference and the amount, never your banking password. We keep that reference so that a missing deposit can be traced. The minimum deposit is RM20 and it usually lands in about a minute.

Verification matters most at the first withdrawal. Before funds are released, 2w99 asks for one document from this list, and review takes up to 6 hours:

• National ID Card (NID) — the quickest option for Malaysian players.
• Passport — accepted if your ID is being renewed.
• Driving Licence — accepted when the photo and address are clear.

After approval, the RM30 minimum withdrawal can go out, usually within 15 minutes. A first withdrawal can take up to 1 hour in total, and the daily ceiling on the Member tier is RM13,000.

Cookies and device data

2w99 uses cookies and local storage for three jobs: keeping you signed in, remembering your language and currency, and measuring which pages load slowly on mobile networks. Session cookies expire when you log out. Analytics data is aggregated, so it tells us a page is slow, not who you are. You can clear or block cookies in your browser, but blocking the session cookie will sign you out and can stop the 2w99 app from staying logged in between sessions.

Who we share data with

2w99 does not sell personal data. Sharing is limited to companies that make your account function, and each is bound by contract to use the data only for that purpose.

• Payment providers and banks — to move money into and out of your 2w99 wallet.
• KYC and fraud screening partners — to check the document you send and flag stolen payment instruments.
• Game providers such as JILI, CQ9, FA Chai, Evolution, Pragmatic Play, PG Soft and Playtech — to run and settle the rounds you play.
• Regulators or courts — only where a lawful request is made and we are obliged to respond.

How long we keep records

Account details stay with 2w99 for as long as the account is open. After you close it, we keep transaction and verification records for the period that ringgit accounting and anti-money-laundering rules require, then delete or anonymise them. Marketing preferences are removed sooner. If you ask us to erase something we are legally required to hold, we will tell you exactly what stays and why, instead of quietly ignoring the request.

Keeping your account secure

Your password is stored hashed, so nobody at 2w99 can read it back. Traffic between your device and our servers is encrypted with SSL. The weakest point is usually the phone in your pocket, so set a screen lock, avoid reusing a password, and log out on shared devices. If you suspect someone else has reached your 2w99 account, change the password and open live chat straight away: we can freeze withdrawals while the activity is checked.

Your rights and choices

You can ask 2w99 for a copy of your data, correct something that is wrong, or close the account. Every request runs through 24/7 Live Chat, the only contact channel we use, so that we can confirm it is really you before anything changes.

1. 01

   Ask from your own account

   Message live chat while logged in to 2w99 and say what you need: a copy, a correction, or closure.

2. 02

   Confirm it is you

   We check your identity with a login code and, for sensitive changes, one document from the KYC list.

3. 03

   Get the outcome in the thread

   Corrections are applied on the spot; a data copy is prepared and handed to you inside the same chat.

Players under 18

2w99 is built for adults. We ask for a date of birth at registration and test it against your ID before the first withdrawal. If an account turns out to belong to someone under 18, it is closed and any balance is returned to the original payment method. A parent who finds a minor using a 2w99 account can contact live chat to have it blocked and the details removed.

Updates to this policy

When the way 2w99 handles data changes, this page changes with it. Material updates are announced in your account messages before they take effect, so you have time to read them. Continuing to use your 2w99 account after an update means you accept the revised policy; if you would rather not, tell live chat and the account will be closed.

Questions about privacy